Jayde's Travel Agency
Based on 78 reviews
Destinations:
Verified Review
We took our 20-year old grandson to Stockholm and Copenhagen for 8 days. Anna worked with us to tailor the trip to just what we wanted -- we built in some structured time with guided tours and lots of free time to wander and explore on our own. The hotels where she placed us were beautiful boutique hotels and were well located, especially the one in Copenhagen. Due to various train and track issues (completely unrelated to the travel agency), our 5 1/2 hour train ride from Stockholm to Copenhagen took 12 hours. Oh, the unexpected adventures when you travel!! While on the train we learned that the train company was giving full refunds. We contacted the travel company and within two days after we got home, we received the full refund applied to our credit card.
Bernhard's Travel Agency
Based on 88 reviews
Destinations:
Verified Review
Overall we had a great trip and accomplished our goal of seeing the Northern Lights, thanks to a cooperative clear night sky on one day. Bernhard was very helpful at the onset of recommending we spend a shorter amount of time on our trip in winter and return during the summer to see Scandinavia in its full colors.Communications could have been better by confirming that the client has received critical information. We also were presented with change options within two weeks of our departure, which was concerning. Also, it seemed that many of the experiences recommended to us in Norway were unfamiliar to the travel company. Additionally, when we were in country there were questions as to what experience had actually been booked, versus what was presented to us--again, just more clarity and descriptions of the activities would be helpful.Just to reiterate, we had a very memorable trip, enjoyed all of the activities and glad for Bernhard's recommendation to shorten our winter stay!
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