Our promises to you

We promise that each travel specialist on Zicasso's network is among the finest travel agents and tour operators - experts whom we consider the top 10%, or indeed, the top 1%, in the industry.

Each travel specialist partner on Zicasso is personally and meticulously screened by us. To ensure quality, we've spent thousands of hours pre-qualifying and selecting these experts. You'll only be matched with specialists who are true experts at customizing your particular trip.

Commitment to Flexible Terms: The pandemic’s impact on travel is evolving rapidly. To help you plan and book your trips with confidence, Zicasso is continually working with our travel partners to offer more flexible booking and postponement terms to protect your travel investment. These terms will be communicated clearly prior to your booking.

Commitment to Health & Safety: In the era of Covid-19, travel must be adapted with health and safety considerations at every step. Zicasso and our travel specialist partners commit to considerations such as:

• Planning for your well-being: The inclusion of factors such as more open space, avoiding crowds, physical distancing, availability of hand sanitizers and masks, etc.
• Exceptional health and safety standards: The selection of appropriate hotels, restaurants, guides, etc. that meet our high health and safety standards.
• 24/7 support and real-time adjustments: The ability to adjust schedules and routes to adapt to unforeseen circumstances.

Travel specialists on Zicasso work with travelers to quickly resolve issues. But if a solution isn't reached, contact us and we can help. We're committed to help find a fair resolution and act with integrity. We've been in business since 2008, written up extensively in the news, and we have an A+ rating with the Better Business Bureau (BBB).

Zicasso is a corporation registered, insured, and bonded in the State of California.

Every travel review published on Zicasso is written by a real traveler who used Zicasso. With over 20,000 reviews, averaging 4.85 out of 5 stars, our clients are overwhelmingly happy!

However, not every trip is perfect. You can sort by "Lowest" rating and find the negative reviews on our Travel Agents page. When there's a negative review, we work with the travel specialist to address the issues. We require that each travel specialist maintains a 4.25 star minimum rating.